If you're visiting our Vancouver location or one of our partner locations, you'll receive an offer during your visit. Most appointments take less than an hour, depending on how many items are being assessed. If you accept, we provide immediate payment by cheque or store credit.

If you're using  mail-in service, we aim to provide a quote  within 48 hours of receiving your items. 

On occasion, certain items need further authentication to confirm they are a genuine brand name or antique piece and not a reproduction. The time it takes to access these are case by case, but can usually be accessed within one week. 

For almost all items, we offer immediate payment instead of consignment.

This allows us to more easily implement our resizing services, 30 day returns and 2-year warranty. 

Once we receive your items, we aim to provide a quote within 48 hours. The total time can depend on the shipping duration, which varies based on your location and the shipping service used. 

We recommend  using insured, trackable shipping when sending us your items.This ensures the safety and security of your items. If you choose not to sell your jewellery, we will ship it back to you with insured shipping as well.

Reach out to us with any questions, we'd be happy to help set you up with our mail-in service.

We assess each piece individually. Some may be resold directly after some TLC, others may be refined for their material, and precious gemstones may be repurposed. Our goal is to give each piece a new life in a sustainable and respectful manner. 

While we can offer general guidance over the phone or by email, we do need to see the pieces in-person to evaluate them and give an accurate quote.

We weigh the pieces, test the gold purity, test the diamonds, evaluate coloured stones and diamond clarity and colour under the microscope and measure the carat weight.

If you can send a copy of the appraisal or provide specifics like gold karat, weight, and gemstone details, we can offer much closer guidance and a rough estimate. These are always subject to our review, testing and authentication upon seeing the item(s) in-person.

We require a valid piece of government-issued ID should you wish to proceed with the sale of your jewellery with us.

Any appraisals or paperwork you have for your jewellery can also help us fairly price your piece.

When you trade in your jewellery, we evaluate the item and offer you a credit equal to 10% higher than our purchasing outright offer. You can then use this credit to purchase any of our pieces either online or in person. This allows you to transform your old jewellery into something new that you love, while also ensuring you get the extra value from your piece(s).

Trade-in transactions can be applied as a credit towards a same day purchase to reduce taxes.

Once we evaluate your pieces, we extend an offer that is valid for three days. After that time items may be re-assessed.

We purchase all gold jewellery. We also now purchase gold filled items (these must be stamped 1/20 GF or 12K GF). 

We also now purchase most all silver, including brand name, indigenous carved, and select antique pieces. 

We also purchase platinum jewellery.

We are able to offer a higher price on certain brand name pieces that we are able to verify.

While we would be happy to purchase your gold or silver jewellery regardless the stone, we do not offer any additional value to pieces with lab-grown diamonds or diamond simulants such as moissanite. We currently only purchase natural earth-mined diamonds.

We do purchase jewellery pieces with synthetic gemstones, in fact, some of our favourite antique jewellery pieces feature synthetic stones that have stood the test of time.

We purchase all sizes of natural earth mined diamonds, and some natural rubies, sapphires, and emeralds over 1 carat. For other gemstones, please inquire with us directly for more details. 

We offer higher payouts for certain desirable brands due to their high demand and inherent value. Some of the brands we often pay more for include, but are not limited to, Cartier, Van Cleef & Arpels, Tiffany & Co., and Birks. Each piece is evaluated and authenticated individually, and the condition and uniqueness of the item can also influence the price we offer. Having the original box and paperwork can help with the price as well!

We purchase all gold watches and certain high-end watch brands, including but not limited to Rolex, Patek Philippe, Audemars Piguet, Omega, and Cartier. 

Please note that our watch specialist works outside of our office and these pieces typically require additional time for review, authentication, and testing to ensure we can provide you with the most accurate and fair offer.

We recommend contacting our client care team in advance to submit details for your piece.  Please include: photos of the watch face, dial, back of watch, band, and original packaging (if available); the weight of your watch; and any paperwork.

Yes, we purchase all conditions of gold, including broken pieces. The value for these pieces is primarily determined by the karat and weight of the gold, not its condition. Certain desirable pieces can be repaired and resold, but most broken pieces are valued based on material. 

Items previously purchased from 100 Ways that fall outside of our 30-Day Return Policy can be sold back to us at a buy-back rate. The standard buyback rate is 60% of its original 100 Ways price at the time of purchase.

Products purchased more than 2 years ago are not eligible for the buy-back rate but can still be sold or traded-in through our regular process.

The buyback price will depend on the current market and material value, the condition of the item, and its desirability at the time of buyback. We believe this provides a level of flexibility for our customers, allowing them to enjoy their pieces with the knowledge that they can always sell them back to us in the future.

No, there is no minimum value for the items we purchase. We believe that every piece of jewellery, no matter how small, has a value. Whether it's a single gold earring or a full jewellery suite, we're more than happy to assess and make an offer on your items. 

We offer immediate payment by cheque for items you sell to us.

For trade-in credit, we can help you with a purchase in-store, or offer a gift card to use at home. See above for more benefits of trade-in.

Insurance appraisals often provide a retail replacement value, which is an amount you might expect to pay for a new or similar item at a retail store. This value is typically somewhat inflated and higher than what we or any other buyer could offer for a pre-owned piece because it includes overheads such as staff salaries, store rent, marketing, and a profit margin.

What we offer is based on the intrinsic material value of the piece, its brand, desirability, and condition. While this may be lower than an insurance appraisal, our goal is for our offer to be a fair reflection of the resale value of the piece in the current market. 

Items that receive a premium are typically from desirable brands, have unique features, or contain natural diamonds and precious gemstones. The amount of the premium depends on the brand, the item's condition, its uniqueness, and current market trends.

Your items' safety and security are our top priority. Whether you leave your items with us for evaluation or choose to mail your pieces in, your items are handled with utmost care by our professional team during the assessment process. They are safely stored in a secure location when not being evaluated.

We strive to offer fair and competitive prices for all items, but we understand that you may not always agree with our valuation. In such cases, there's absolutely no obligation to sell. If you're not satisfied with our offer, you're free to decline and we will return your items to you.

Our goal is to ensure you feel comfortable and satisfied with the entire process.