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Free shipping on all orders sitewide until Feb 14 • 30 day returns • In store appointments available, please call to make a booking.
Free shipping on all orders sitewide until Feb 14 • 30 day returns • In store appointments available, please call to make a booking.

FAQ

How does 100 Ways work?

We work with a network of precious metals buyers and “rescue” the pieces that we can’t imagine being melted down. Then we authenticate, clean, and certify every piece of jewelry before we offer it to our customers. From classic vintage pieces to unique modern finds, you can be assured of the authenticity and quality of any of our pieces.

Our jewelry buyers buy pieces from the public as well as dealers. We then select only the most desirable pieces for our site. The best 5% or so of the items we get to look through end up on 100ways.

What is your return policy?

We offer a 30-day return policy on our items.

What kind of jewelry do you sell?

We only sell fine jewelry with real precious metals and real diamonds. Most of the gemstones we sell are natural, but certain vintage pieces were originally made with synthetic gemstones and these items are sold with their original stones. We always clearly state in our product descriptions if a gemstone is not natural.

Each item is authenticated and cleaned.

How do you grade your stones?

Every gemstone is reviewed by a GIA graduate gemologist for authentication and grading. We grade our stones with the strictest standards, and our grading generally matches or, in some cases, comes in stricter than GIA lab grading.

With that being said, since we grade the stones without taking it out of the setting, the grading can sometimes include a range or be slightly off. In most cases, the discrepancy will be within one grade.

All coloured stones have undergone standard industry treatment unless otherwise stated.

Can you put items on hold?

If you need a little time to think about purchasing an item, we can hold, at most, two items per customer for a week by email request. Keep in mind that holds won’t become official until you receive a reply from us!

How are your rings sized?

We measure our rings down to the 1/4 size. Here is a conversion chart to ensure that you find the best fit.

Do you resize rings?

Currently, we do not offer resizing - however, this is something we are looking forward to come 2021! Most rings can be sized up or down 1-2 sizes, but certain vintage pieces, intricate settings, or for rings where there are gemstones around the band, sizing may not be possible. Please note that any rings that are resized after purchase are not returnable. 

 

What is included in my order?

You will receive a box, pouch, an authenticity card with all the specifications of the item. Additionally, some items come with addition certification, which will me mentioned on the post.

How does shipping work?

We currently only ship to Canada and the US. We offer free shipping through Canada Post/USPS for orders over $250.

For orders less than $250, we offer flat rate shipping for $20 to Canada and $25 to the US. Expedited shipping to Canada and the US is available for $45. The shipments are insured and tracked.

 

Will I be charged taxes?

We are based in Vancouver, Canada. Here are the tax breakdowns:

In Canada, GST is charged everywhere are HST is charged in where applicable. PST is also charged in British Columbia. For orders going to the US, no sales tax is charged, but may be subject to duties.

Will I be charged duties?

All shipments are sent from Vancouver, Canada, so shipments may be subject to local duties on imported goods on shipments to the US. Usually, your country will have a website or customs office providing you with the relevant rates. Otherwise get in touch with us and we are happy to look into it for you.

How are the items priced?

We see this as one of our biggest strengths and one of the things that really sets us apart. Our prices are market based - calculated based on the gold, gemstone, and antique market value of the piece.  

You’ll find that our prices are a small fraction of the retail price - usually between 50% and 90% off of new retail prices. Additionally, we are usually even better priced than online auction sites and pawnshops.

When the market price of gold or diamonds changes, so do our prices to make sure you are always paying a fair price for your items! 

How do you find your "Compare At" Prices?

Whenever possible, we try to find the exact compare at price for our items. For items we can’t find prices for in our research, we use a formula to give a fair retail price estimate for comparable items that can be found online.  

Are Prices Negotiable?

Nope, we have awesome prices.

Do you buy jewelry?

We work with a network of precious metals recyclers and they offer a mail-in service for fine jewelry. You can find more information about the service here.

Can I view or pick up items in-store?

You can schedule viewings or pickups at our Vancouver location by appointment. You can set up an appointment here

In our experience, viewings for about 5 items or so end up being the most meaningful and effective and recommend that customers try to narrow down their selection to roughly 5 items per appointment (it also helps us squeeze in more viewings for other customers!).

Have any other questions about 100 Ways?

You can always inquire about any of our pieces at:

Call us: 604-670-6067

Email Us: hello@100ways.com