Skip to content
Free shipping on orders over $250 • Extended holiday returns • Click for holiday & shipping update
Free shipping on orders over $250 • Extended holiday returns • Click for holiday & shipping update

FAQ

How does 100 Ways work?

We work with a network of precious metals buyers and “rescue” the pieces that we can’t imagine being melted down. Then we authenticate, clean, and certify every piece of jewelry before we offer it to our customers. From classic vintage pieces to unique modern finds, you can be assured of the authenticity and quality of any of our pieces.

Our jewelry buyers buy pieces from the public as well as dealers. We then select only the most desirable pieces for our site. The best 5% or so of the items we get to look through end up on 100ways.

What is your return policy?

We offer a 30 day return policy on our items, as long as the item is returned to us in original condition. The 30 days is counted from the day you receive your item!

If you are returning an item from the USA, please contact us prior to shipping your item back to us so we can assist you with the process! Please note that if any custom fees are incurred on returned orders from the USA, these fees will be deducted from your total refund amount. If you have any questions, please reach out directly via email at hello@100ways.com and we would be more then happy to assist you.

 

Can I view or pick up items in-store?

You can schedule viewings or pickups at our Vancouver location by appointment. You can set up an appointment to view your top 5 favourite items through this link here. Please note that we are not currently accepting walk in's and all viewings must be done by appointment. 

 

What type of payment options do you offer?

If you are ordering from our online store, we can accept payment Google Pay, Apple Pay, PayPal, AfterPay and all major credit cards. Please note that we can not accept payment over the phone for orders and everything does have to be processed through the website

If you happen to be in the Vancouver area and are interested in coming in for an appointment, we can also accept debit and cash as payment options in store. All appointments can be booked here

 

Do you offer payment plans? 

Currently, we offer Afterpay on orders up to $2000 CAD and layaway on orders over $2000 CAD.

Afterpay works by splitting your order into four equal payments, with your order shipping after the first payment is received. Please note that you will need to create an account with Afterpay to be able to use their service on orders under $2000. 

If you wish to utilize our in house layaway program for orders over $2000, please visit this page here.

 

What kind of jewelry do you sell?

We only sell fine jewelry made with solid precious metals! All gemstones are natural & earth mined, with the exception of the occasional vintage piece. Synthetic gems were quite popular in the early 1900's, and we like to keep those items in their original form. If a stone is synthetic, it will be clearly noted in the item listing. We will always be clear in the item listing if the product contains a synthetic stone! 

How do you grade your stones?

Every gemstone is reviewed by a GIA graduate gemologist for authentication and grading. We grade our stones with the strictest standards, and our grading generally matches or, in some cases, comes in stricter than GIA lab grading.

With that being said, since we grade the stones without taking it out of the setting, the grading can sometimes range slightly. In most cases, the discrepancy will be within one grade.

All coloured stones have undergone standard industry treatment unless stated otherwise.

Can you put items on hold?

If you need a little time to think about purchasing an item, we can hold a maximum of two items per customer for a week by request. Keep in mind that holds will not become official until you receive a reply from us! Reaching out via phone is always the best suggestion when placing an item on hold so we can help you as soon as possible. Our contact number is 778-951-9297

How are your rings sized?

All rings are sized by the North American sizing chart. We measure our rings down to the 1/4 size. Here is a conversion chart to ensure that you find the best fit!

Do you resize rings?

Yes we do! For more information about resizing, please review our policy here. Most rings can be sized up or down 1-2 sizes, but for vintage pieces, intricate settings, or for rings where there are gemstones around the band, sizing may not be possible. Please note that any rings that are resized after purchase are not returnable. You can find more information on ring sizing here.

 

What is included in my order?

You will receive a box or pouch, and an authenticity card with all the specifications of the item. Please note as well that only some items come with additional certification, which will be mentioned in the item listing. 

How does shipping work?

We currently only ship to Canada and the US. We offer free shipping through Canada Post/USPS for orders over $250.

For orders less than $250, we offer flat rate shipping for $20 to Canada and $25 to the US.

For express shipping options, for Canadian shipments, we offer the option to ship with Fedex Express for $50. For US shipments, we offer the option to upgrade to Expedited shipping through Canada Post/USPS for $30 CAD.  The shipments are insured and tracked. 

Orders are shipped Monday through Friday.

Please note that due to Covid-19, all Canada Post shipping orders are being delivered directly to the nearest post office at this time. This is a Canada Post policy to try and reduce their staff's contact with the general public. Orders can be picked up using the delivery notice card provided, or with their tracking numbers.

 

Will I be charged taxes?

Yes! You will be charged the standard taxes that are applicable to your area.

Will I be charged duties?

All shipments are sent from Vancouver, Canada, so shipments may be subject to local duties on imported goods on shipments to the US. Usually, your country will have a website or customs office providing you with the relevant rates. 

How are the items priced?

We see this as one of our biggest strengths and one of the things that really sets us apart. Our prices are market based - calculated based on the gold, gemstone, and antique market value of the piece.  

You’ll find that our prices are a small fraction of the retail price - usually between 50% and 90% off of new retail prices. Additionally, we are usually even better priced than online auction sites and pawnshops.

 

How do you find your "Compare At" Prices?

Whenever possible, we try to find the exact compare at price for our items. For items we can’t find prices for in our research, we use a formula to give a fair retail price estimate for comparable items that can be found online.  

Are Prices Negotiable?

Nope, we have awesome prices!

Do you buy jewelry?

Our sister company Canada Gold does the majority of our jewelry purchasing. They have several locations throughout Canada, and they also offer a mail in service. You can view their website here.  

If you live locally in Vancouver, BC and are considering selling your vintage/antique or brand name jewelry - you can book an appointment with our inventory manager for an assessment on your pieces. You can do that through this link here.

 

Have any other questions about 100 Ways?

We always love to hear from you! You can contact us through the methods below: 

Call us: 778-951-9297
Email Us: hello@100ways.com