Frequently Asked Questions
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We currently only ship to Canada and the US. We offer free shipping through Canada Post/USPS for orders over $250.
For orders less than $250, we offer flat-rate shipping for $20 to Canada and $25 to the US.
For express shipping options, for Canadian shipments, we offer the option to ship with FedEx Express for $50. For US shipments, we offer the option to upgrade to Expedited shipping through Canada Post/USPS for $30 CAD. The shipments are insured and tracked.
Orders are shipped Monday through Friday. Processing orders for shipping can take anywhere between 1-3 business days before they are ready to be mailed out. Once your order has been placed and is being processed for shipping, you will receive a tracking number. Please note that this tracking number will not update until the order has been scanned in at the post office.
Yes! You will be charged the standard taxes that are applicable to your area.
All shipments are sent from Vancouver, Canada, so shipments may be subject to local duties on imported goods on shipments to the US. Usually, your country will have a website or customs office providing you with the relevant rates. Please note that we do not cover the cost of any duties or customs fees incurred on your order.
We offer a 30-day return policy on our items as long as the item is returned to us in its original condition. The 30 days are counted from the day you receive your item!
If you are returning an item from the USA, please contact us prior to shipping your item back to us so we can assist you with the process! Please note that if any customs fees are incurred on returned orders from the USA, these fees will be deducted from your total refund amount. If you have any questions, please reach out directly via email at email@example.com, and we would be more than happy to assist you.
You can schedule viewings or pickups at our Vancouver location by appointment. You can set up an appointment to view your top 5 favourite items through this link here. Please note that we are not currently accepting walk-ins, and all viewings must be done by appointment.
If you are ordering from our online store, we can accept payment by Google Pay, Apple Pay, PayPal, AfterPay, and all major credit cards. Please note that we can not accept payment over the phone for orders, and everything does have to be processed through the website.
If you happen to be in the Vancouver area and are interested in coming in for an appointment, we can also accept debit and cash as payment options in-store. All appointments can be booked here.
Currently, we offer Afterpay on orders up to $2000 CAD and layaway on orders over $2000 CAD.
Afterpay works by splitting your order into four equal payments, with your order shipping after the first payment is received. Please note that you will need to create an account with Afterpay to be able to use their service on orders under $2000.
The checkout offers many payment options dynamically based on the most common choices and can show up differently for each customer.
If you don't see your preferred payment method, you can view more payment options by clicking the down arrow beside payment method, then "Alternative payment method". You will be directed to a full checkout and after entering your details and shipping info, you will have the option to select all payment methods at the final payment page.
Any advertised sale or discount code can only be used on items within the time of the sale and cannot be combined with other sales/discounts. Items purchased before or after will not be honoured.
We see this as one of our biggest strengths and one of the things that really sets us apart. Our prices are market-based - calculated based on the gold, gemstone, and antique market value of the piece.
You’ll find that our prices are a small fraction of the retail price - usually between 50% and 90% off of new retail prices. Additionally, we are usually even better priced than online auction sites and pawnshops.
Whenever possible, we try to find the exact compare at price for our items. For items we can’t find prices for in our research, we use a formula to give a fair retail price estimate for comparable items that can be found online.
Nope, we have awesome prices!
We work with a network of precious metals buyers and “rescue” the pieces that we can’t imagine being melted down. Then we authenticate, clean, and certify every piece of jewellery before we offer it to our customers. From classic vintage pieces to unique modern finds, you can be assured of the authenticity and quality of any of our pieces.
Our jewellery buyers buy pieces from the public as well as dealers. We then select only the most desirable pieces for our site. The best 5% or so of the items we get to look through end up on 100 Ways.
We only sell fine jewellery made with solid precious metals! All gemstones are natural and earth-mined, with the exception of the occasional vintage piece. Synthetic gems were quite popular in the early 1900s, and we like to keep those items in their original form. If a stone is synthetic, it will be clearly noted in the item listing. We will always be clear in the item listing if the product contains a synthetic stone!
Every gemstone is reviewed by a GIA graduate, GIA diamond grader or certified CGA gemologist for authentication and grading. We grade our stones with the strictest standards, and our grading generally matches or, in some cases, comes in stricter than GIA lab grading.
With that being said, since we grade the stones without taking them out of the setting, the grading can sometimes range slightly. In most cases, the discrepancy will be within one grade.
All coloured stones have undergone standard industry treatment unless stated otherwise. For example, all emeralds have been oiled unless stated otherwise - and coloured diamonds are HPHT treated unless stated otherwise.
All rings are sized by the North American sizing chart. We measure our rings down to the 1/4 size. Here is a conversion chart to ensure that you find the best fit!
Yes we do! For more information about resizing, please review our policy here. Most rings can be sized up or down 1-2 sizes, but for vintage pieces, intricate settings, or for rings where there are gemstones around the band, sizing may not be possible. Please note that any rings that are resized after purchase are not returnable. You can find more information on ring sizing here.
Our sister company Canada Gold does the majority of our jewellery purchasing. They have several locations throughout Canada, and they also offer a mail-in service. You can view their website here.
If you live locally in Vancouver, BC and are considering selling your vintage/antique or brand-name jewellery - you can book an appointment with our inventory manager for an assessment of your pieces. You can do that through this link here.
You will receive a box or pouch, and an authenticity card with all the specifications of the item. Please note as well that only some items come with additional certification, which will be mentioned in the item listing.
If you need a little time to think about purchasing an item, we can hold a maximum of two items per customer for a week by request. Keep in mind that holds will not become official until you receive a reply from us! Reaching out via phone is always the best suggestion when placing an item on hold so we can help you as soon as possible. Our contact number is 778-951-9297.
Most pieces we sell are vintage or modern pre-owned fine jewellery pieces. OurBespokeCollection are new pieces made from recycled gold and gemstones. Everything we sell is sustainable source and fairly priced and our hope is you can find a piece you will love forever.
Because more of our pieces are preowned, please do review the photos to see any wear on each piece. No editing is done on the photos, so you see exactly what to expect!